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Feedback, Enquiries, and Complaints


At Karibu, we positively encourage and welcome your feedback so that we can continue to develop and improve our services. If you are a resident, the easiest and most efficient way to give feedback is via your My Karibu app. If you haven't yet downloaded the app, you can register for your unique instructions here.

If you are not a resident, you can send us your feedback by completing the on-line feedback form below.

For other ways of getting in touch with us, including general enquiries, full contact details, and how to make a complaint please click visit our Contact page.

On-line Feedback Form

Got a Complaint?

We know that there are times when things don’t always go as well as you, or we, would like. We have a visible, open, policy for complaints, which you can view from our downloads section on this page.

If you are a resident wishing to make a complaint, you can do this either via your My Inquilab app, or using the on-line form below.

If you are not a resident, or you don't have access to My Inquilab app, you can submit your complaint using our on-line complaints form here. ​​​​​​

You can also submit a formal complaint to us by writing to:

Customer Services
Karibu Community Homes
Unit 3, 8 Kew Bridge 
TW8 0FJ 

You can also email us directly at

If you would like someone to act on your behalf in making a complaint, we will still need your written consent to discuss your complaint, and to correspond accordingly, with them. 

At all times, we aim to respond to complaints in a reasonable and timely manner.