Delivering For Our Customers
We continuously review our performance against our strategic goals. This includes regular feedback from our customers to identify areas for improvement.
Our Executive Management Team reviews our overall performance each month, and our Board quarterly, to ensure we are achieving our objectives and giving our residents the best service possible.
We deliberately set ourselves challenging targets in order to continue to improve and develop as a business and as individuals.
We benchmark our performance against our goals, previous performance, and against our peers, to ensure we meet the standards and ideals we set ourselves whilst striving to be the best in the sector.
"We're transforming the way we do things; to make our organisation more efficient and improve the experiences of our residents. More than ever, we are a customer-focussed organisation that puts the safety, wellbeing, and needs of our residents first." Gina Amoh, Chief Executive