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Service Charges and Rent Reviews

ABOUT YOUR RENT AND SERVICE CHARGES

When you sign a tenancy agreement, you agree to pay rent, which is the charge for living in your home. It is used to pay for services such as repairs to your home, the external building and to shared 'communal' spaces. Some of the money is used for regular, planned, maintenance and improvements, as well as housing management costs.

The amount of rent for each property depends on the number of ‘rent units’ allocated to it. The number of bedrooms accounts for most of a property’s rent units. Units are then added or taken away depending on other features. For instance:

  • Units are added if the property is a house or a bungalow
  • Units are taken away if the property is without central heating or is on the second floor and above, and there is no lift.

Charges

Service Charges

A service charge is a charge connected to facilities or services that are related to your home. Service charges pay for estate services such as cleaning, grounds maintenance, lighting, maintaining the lift and door entry systems, and removal of dumped rubbish or abandoned vehicles.

Heating and Hot Water

Charges are added where there is a block heating and / or hot water system. These costs aren’t covered by Housing Benefit, but paid for by you.

Water and Sewerage

Water and sewerage charges are set by the local water company. For homes without a water meter, we collect the money for the water company. If a meter is installed, you pay directly to the water company. These charges aren’t covered by Housing Benefit and must be paid by you.

Miscellaneous Charges

We charge for other facilities like storage sheds and parking spaces.

What You Pay and When

Tenants

Rent levels are set by the Government and are based on the value of your home and the average income of people living in your area.

Shared Owners

Shared owners pay rent as well as make mortgage repayments. The rent charged is a percentage of the value of the part of the property we own. Shared owners can decrease their percentage of rent by purchasing or mortgaging more of their owned share.

Tenants

Rent levels are set by the Government and are based on the value of your home and the average income of people living in your area.

Shared Owners

Shared owners pay rent as well as make mortgage repayments. The rent charged is a percentage of the value of the part of the property we own. Shared owners can decrease their percentage of rent by purchasing or mortgaging more of their owned share.

When Rent is Due

Rent is due weekly in advance, on a Monday. However, we can consider payments fortnightly or monthly but these must still be paid n advance.

Example of a monthly rent:
If the weekly charge is £127.52, the monthly payment will be
£ 127.52 × 52 weeks ÷ 12 months = £552.59 per month

Leaseholders, shared owners and some residents are charged monthly. Their amount is due on the first of each month, although arrangements can be made to pay during the calendar month by direct debit or standing order.

Rent Reviews

Rent reviews and any changes to your rent usually take place each April. Rents can go up or down. We will give you at least four weeks’ notice of any rent increase and we will send you a ‘Notice of Variation’ letter before any increase takes effect. You can access past copies of your rent review correspondence from your Resident's Portal > My Inquilab > My Correspondence

If you are claiming housing benefit, it is important to inform your local council's Housing Benefit department of your rent change at the time you receive notice.