8th October 2024

At Karibu, our dedication to providing outstanding service is evident in the heartfelt feedback we receive from our residents. Here, we’re excited to highlight some recent testimonials that celebrate the incredible work our team is doing every day.

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James’ Expertise and Reassurance for Long-Term Residents

James recently received enthusiastic feedback following a property visit. The resident called back to share her appreciation, noting that she was thrilled to have someone with deep knowledge addressing her concerns.

"For the first time in 19 years, I have hope in Karibu that these repairs will be done to a higher standard."

James, thank you for bringing a renewed sense of hope and assurance to our residents. Your dedication makes a lasting impact!

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Daniel's Outstanding Service at Bayeux Court

Our Housing Officer, Daniel, recently received glowing feedback from a resident at Bayeux Court, who praised his dedication and responsiveness.

"Daniel, you've truly set the standard for what excellent service looks like. I want this feedback to reach management so that your outstanding work is recognised.”

Thank you, Daniel, for making a difference in our residents’ lives with your commitment and diligence.

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Veronica’s Dedication to Housing Transfers

Veronica’s exceptional support during a housing transfer process left a resident deeply appreciative.

“I have had continuous updates via calls and emails, and Veronica advised me on the next steps for the future. Her hard work and dedication have not gone unnoticed—she’s a true asset to your team.”

Thank you, Veronica, for ensuring that our residents feel supported and heard during critical moments. Your commitment is invaluable.

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Fay’s Exceptional Service at Novello House

At Novello House, Fay’s outstanding service left residents in awe of her professionalism and cheerful responsiveness.

“Fay is a star. She is professional, helpful, cheerful, polite, and responsive. Whenever we report a repair, a worker is sent within two days—thanks to Fay. She truly deserves a promotion.”

Thank you, Fay, for embodying the values we hold dear at Karibu. Your service and dedication are deeply appreciated.

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Andrew’s Success in Securing Financial Support

A big shoutout to Andrew for securing a Discretionary Housing Payment (DHP) for one of our residents, easing their financial burden and enabling them to maintain stable housing.

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These inspiring stories showcase Karibu's unique dedication and approach contribute to building a strong community. We will continue to strive for excellence and more positive feedback like this—to keep making a difference every day. Thank you to our residents for their positive feedback for our staff.

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