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Landline changes in 2025: What you need to know

Important information for our residents with landlines

30th May 2024

Are you aware that the UK's landline network is undergoing a significant upgrade? This means the way you make and receive landline calls will be changing by December 2025. This website article aims to inform and advise our residents about this upcoming switch.

Why the Change?

The current landline system, called analogue, is outdated and becoming expensive to maintain. The new system, called Voice over Internet Protocol (VoIP) or digital landlines, utilises the internet to make calls. This offers several benefits:

  • Better Call Quality: Digital calls generally experience fewer dropped calls and clearer audio compared to analogue.
  • Additional Features: VoIP technology may allow for features like call waiting, voicemail, and caller ID.
  • Improved Reliability: The new system is built on modern technology, ensuring a more reliable connection.

What to Expect

There's no need to take immediate action. Your phone provider will contact you well in advance to schedule your switch to a digital landline. Here's what to expect during the transition:

  • Communication from your Provider: You'll receive a notification from your phone company detailing the switch date and any necessary steps.
  • New Equipment (Optional): In some cases, you might need a new compatible phone or adapter for your existing phone. Your provider will advise you on this.
  • Installation Support: Most providers offer installation assistance to ensure a smooth transition to the new system.

What You Can Do Now

While you don't need to take immediate action, familiarising yourself with the changes can be helpful. Here's what you can do:

  • Check with your Phone Provider: Contact your phone company to inquire about their specific plans for the switch and any potential changes to your service.
  • Test Your Internet Speed: Since VoIP relies on internet, ensure you have a stable internet connection for optimal call quality. Most providers offer online speed tests.
  • Review Connected Devices: Some devices like fax machines, security alarms, and telecare systems might require adjustments to work with the new network. Check with your device manufacturers for compatibility information.

Additional Resources

For more details and updates on the landline switch, you can refer to these resources:

By staying informed and planning ahead, you can ensure a smooth transition to the new digital landline system in 2025. If you have any further questions or concerns, feel free to contact your phone provider for assistance.

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