OUR APPROACH TO ANTI-SOCIAL BEHAVIOUR
We are committed to helping our residents to always feel safe and protected in their homes. Anti-social behaviour (ASB) is a major cause of distress, anxiety or – in severe cases – a fear for personal safety. For people who are not from the same household as those causing ASB, it can be a nightmare. At Inquilab, we do not tolerate ASB in any form, and we aim to respond quickly and effectively to any issues raised.
All our residents are responsible for their behaviour as well as that of their visitors and pets under the terms of their tenancy agreement. Tenancies can be placed at risk if these conditions are broken.
If you are a victim of ASB, or have cause for concern, we treat this as an emergency and ask that you please contact us on our emergency telephone line:
0208 607 7777.
To report ASB out of hours (from 5pm to 9am Monday to Friday. Friday 5pm to 9am Monday) call the ASB Respect Line on
Remember if it is urgent or you see a crime being committed call 999.
- Verbal or physical abuse
- Racial abuse or hate crime
- Criminal damage
- Noise nuisance
- Threatening or intimidating behaviour
- Under-age smoking or drinking alcohol
- Selling drugs
- Substance misuse and drug taking
- Litter and rubbish dumping
- Nuisance driving
Our ASB Victim Support programme helps victims throughout our intervention and investigations. Throughout the process, we will keep the complainant informed and – where possible - protect anonymity.
Our ASB Process
To tackle ASB effectively we use preventative and intervention measures. We aim to respond to ASB incidences within 24 hours (48 hours maximum at weekends) and we try to resolve situations respectfully and through early intervention and mediation.
If there are continued and repeated ASB incidences we will take the necessary legal actions to stop it. This could include court action - resulting in a criminal record - and even eviction if the perpetrator’s ASB behaviour is not resolved.
Our multi-agency approach has resulted in an exceptionally high success rate, resolving 99% of all cases without court action, and resulting in very few perpetrator evictions.
We establish early connections and collaborate with local Police, Environmental Health Agency, Social Services, resident witnesses and other relevant organisations, such as mental health experts, to ensure that we achieve the best possible and earliest resolution to the problem.
What to do if you are Affected by Anti-Social Behaviour
Please call as on the number(s) given above, or you can contact us using our feedback form here.
On receiving your ASB complaint, we will contact you to confirm that we are dealing with your ASB complaint and to gain some more details. We will then try to arrange a meeting with both you and the alleged perpetrator; but only if this is possible and with your consent. We will also consider whether to talk to neighbours or other relevant local agencies. We will take into account any vulnerability or support needs of the parties involved and ensure these are addressed.
As the complainant, you will be given access to a special ASB app which you can download on your computer, tablet or Smart mobile phone. This will enable you to upload photographs and videos, sound clips, and capture evidence. It also has a diary section to log incidences and links to your correspondence with Inquilab and ASB officer.
The type of action we will take depends on the situation and will be set out in our action plan.
Examples of action we take include:
- Writing to the residents concerned and arranging meetings with them
- Arranging mediation sessions with the parties involved – this is where an independent person discusses the problem with everyone involved and helps them find a solution
- If the problem persists, and there is strong and accurate evidence against the person causing the anti-social behaviour, we will consider carrying out an intervention or taking legal action
- Where we take legal action, we will ensure it is reasonable and we will take the action most likely to produce an effective solution
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