Hate crime

A Hate Incident is any event which is perceived by the victim, or any other person, as being motivated by prejudice towards a person’s:

  • Race
  • National or ethnic origin
  • Sexual orientation
  • Colour

or due to a person’s:

  • Religion, belief
  • Gender or gender identity
  • Disability.

When an event motivated by any of these things becomes a criminal offence, such as assault, damage to property or other crimes, it becomes a Hate Crime. Hate Crimes or Incidents are dealt with very seriously by us and the Police. It is important that you report Hate Crime or Hate Incidents even if they do not directly affect you as the impact on the victim can be devastating.

Hate crimes include:

  • Violence or threats of violence
  • Abusive or insulting words or behaviour
  • Damage or threats of damage to property
  • Graffiti
  • Arson or attempted arson

We will:

  • Always take your complaint seriously
  • Not talk to anyone about what you have said without you agreeing to it.
  • Act quickly to deal with the situation e.g remove offensive graffiti and carry out repairs needed as a result of the incident as a matter of urgency.
  • Be honest with you about the possible outcome of the case
  • Put in contact with the best people to help you
  • Support you to contact the police
  • Do everything possible to help you move to another home if the matter can’t be solved
  • Support you to stay in your home if you don’t want to move
  • Take legal action where needed
  • Allow you to give feedback on our handling of your case.

We work in partnership with the Police and Local Authorities, and the action we take will depend on the evidence available. We may not be able to do much if:

  • There is not much evidence
  • The action is not witnessed
  • Evidence is contradictory

We might need to gather more evidence before we can do anything to help. We might only be able to talk to the offender. But whatever happens, we will keep in touch until you are happy that the matter has been resolved.

With your permission, we will work with partners like the police and local authorities if the evidence is clear and substantial.

You can call and report Hate Crime to Inquilab Customer Services on 020 8 607 7777 or call the Police on 999.