Anti-social behaviour (ASB) creates distress or alarm for people who are not from the same household as those causing it. We aim to respond to anti-social behaviour quickly and effectively, and we try where possible to resolve such situations at the earliest opportunity.
verbal or physical abuse
racial abuse or hate crime
threatening or intimidating behaviour
smoking or drinking alcohol under age
litter and rubbish dumping
To tackle ASB effectively, we use preventative measures, support for victims and enforcement including legal action. Although we always try to resolve ASB through intervening early, interviews and/or mediation, we will take robust action to try to end ASB where early intervention does not improve the behaviour.
We will try to meet both the complainant and the alleged perpetrator, where possible. We will also consider whether to talk to neighbours or other relevant local agencies, where this is appropriate. We will take into account any vulnerability or support needs of the parties involved and ensure these are addressed.
The type of action we will take depends on the situation, and will be set out in the action plan.
Examples of action we take include:
Writing to the residents concerned and arranging meetings with them.
Arranging mediation sessions with the parties involved – this is where an independent person discusses the problem with everyone involved and helps them find a solution.
If the problem persists, and there is strong and accurate evidence against the person causing the anti-social behaviour, we will consider carrying out an intervention or taking legal action.
Where we take legal action, we will ensure it is reasonable and will take the action most likely to produce an effective solution.
Cases are normally closed with the agreement of the complainant and they will be informed of this in writing. However, there may be occasions where the case is closed without agreement. This will be explained in our letter.
All our tenants are responsible for their behaviour as well as their visitors and pets under the terms of their tenancy agreement. Tenancies can be placed at risk if these conditions are broken.
If you feel you are a victim of ASB, contact our Customer Services on 0208 607 7777.
To report ASB out of hours, call the ASB Respect Line on 08000756699.
Remember if it is urgent or you see a crime being committed call 999.