John Barr is Customer Experience Director at Optivo (Housing Association) who manage 45,000 homes in S.E. England & the Midlands.
John has 28 years’ experience in the housing sector (Local Authority and Housing Association) and 5 years providing English language services to global businesses in Italy.
John is passionate that social housing is as much a necessity as good healthcare and education. He’s driven by the idea that (often vulnerable and disadvantaged) customers should enjoy a positive customer experience as modern and professional as anything offered by the commercial sector.
Pamela has over 20 years’ experience in the housing and social care sector most of which have been at senior and executive level. She specialises in community development, social and economic regeneration and customer services. Her background includes working with vulnerable and disadvantage groups and she is currently the Corporate Director for a national charity which specialises in offender rehabilitation services.
As well as extensive housing expertise, Pamela also advises businesses on Corporate Social Responsibility strategies and effective community engagement approaches.
She has held several non-executive roles, is a member of the Chartered Institute of Housing, qualified English as a Second Language (ESOL) tutor, a former school governor and a member of the British International Institute of Management.
Gina has 30 years’ experience in the housing sector. Her role as Chief Executive encompasses the major business functions including, housing management, maintenance and new business. Gina is a fellow of the Chartered Institute of Housing and holds an MBA.
Peter is a qualified Chartered Accountant and an experienced senior executive who has been the Chief Executive of an innovative housing and care charity since 2015. Prior to that he was the Chief Executive of a charity that provided advice and support services. He is an experienced non-executive and is the Chair of a charity that provides development and leadership training for young people. He is also the Chair of the Audit and Risk Committee of a major national charity that provides housing and support for young people.
Nisha is a Strategy, Performance and Governance specialist with a background in designing change for transformation programmes. She is qualified in law and practised treasury management before moving into the transformation spaces where her work focussed on housing providers. Nisha has over 10 years of experience in Social Housing and recently worked for a G15’s larger housing association in Change Management before moving into management consultancy.
Gordon is a qualified life member of the Chartered Institute of Public Finance and Accountancy (CIPFA) with 40 years’ experience in public sector finance, risk management and audit. He has worked in new towns, local government, higher education and social housing. He represents the social housing sector through membership of the Executive Committee of the national trade body for housing internal audit (the Housing Internal Audit Forum), and is a member of the Audit Committees of CIPFA and the Dorset and Devon/Cornwall Police Alliance.
Gordon has worked with the social housing regulator in drafting circulars and good practice guides on internal control, is the author of published articles, and sits on a number of boards in the fields of housing, education and the arts.
Nigel has over 20 years’ experience working in social housing – currently as Director of Strategy and Growth for a housing association. Prior to that, he was an Operations Director He is experienced in housing and asset management, property maintenance and community investment. He is a member of the Chartered Institute of Housing. Nigel has a keen interest in services which reflect the needs of the communities where we work.
Puneet is a multi disciplined director with experience of working across the public, private and not for profit sectors. He is currently Director of Corporate Services for a housing association and has over 14 years senior management experience in social housing. Puneet is a governance professional with experience in strategic leadership, organisational development, corporate strategy and ICT.
He feels privileged to be able to contribute, through Inquilab, for the benefit of the residents and communities of West London.