Repairs & Property Services

Repairs to your home – A guide


The Landlord and Tenant Act 1985 states that where the landlord has granted a tenancy the landlord will normally be responsible:

'Keep in repair' means that the landlord must keep up the standard of repair from the start of the tenancy. The landlord must also ensure that the premises are put into repair even if they were not in good repair at the start of the tenancy. 'Repair' does not include any duty to carry out improvements. A claim by a tenant to a landlord as a result of an attack of black mould in a property was rejected by the courts as the damage was as a result of condensation and did not directly result through any disrepair.

Now and then you will need repairs carried out. Some we will do and some are your responsibility.

You have to repair damage caused by your family or visitors.

The following table is a list of some common repairs that are your responsibility and those that are Inquilab’s. The list is not intended to be exhaustive. If you have any questions on the responsibility of a repair please contact us.

Outside the home
Outside the home
Door bells
Door entry systems
Glazing (unless caused by a crime and you have obtained a specific crime number)
Windows and frames (but not glazing)
Pests, such as mice, wasps and cockroaches.
Sheds and outhouses
Roofs, gutters and down pipes
Garden fencing front and rear
Boundary fencing
Inside your home
Inside your home
Blocked toilets, baths and basins, toilet seats, shower heads and hoses,
Replacement of toilets, baths and basins. (fair wear and tear only)
Internal decorating including floor coverings, doors and locks
Replacement of kitchen (fair wear and tear only)
Light bulbs, including fluorescent strips
5 year annual electrical inspection
Batteries in smoke detectors
CCTV, smoke detectors and fire alarms in communal areas

Types of repair

Repairs fall into one of three categories:

  • Emergency repairs, which we aim to carry out within 24 hours
  • Urgent repairs, which we aim to carry out within 7 days
  • Routine repairs, which we aim to carry within 14 calendar days.

Most repairs fall into the ‘routine’ category.

When you report a repair

When you report a repair, we will give you a job reference number and the name of the contractor who will be doing the work. You can choose the following appointments:

  • Morning or afternoon
  • The first or last call of the day
  • An appointment between 10am and 2pm to avoid the school run
  • An early evening appointment on Wednesdays only

Emergency repairs and how to report them

ALWAYS report an emergency repair to Inquilab by calling 0208 607 7777. Our out of hour’s service will take your call when the office is closed.

An emergency could be:

  • A water leak you cannot stop
  • An electrical fault that means you have no lights or power
  • The total loss of an essential service, such as gas, water or electricity
  • Major structural damage
  • A serious security problem, such as a street door that cannot be locked
  • A gas escape, in which case contact the national freephone gas emergency number on 0800 111 999

Our contractor will make the situation safe and if necessary return later to carry out a permanent repair.

Non-emergency repairs and how to report them

Report non-emergency repairs by:

Sometimes we will need to make an inspection before carrying out a repair.