How to pay

How to Pay

We offer a number of ways to pay:

Direct debit

Direct debit is the method of payment we recommend.

For residents with, or planning to open, a post office, bank, or building society current account, it is the easiest and most convenient way to pay. Unlike a standing order, we can increase the amount we receive from a resident, provided we get enough notice. The usual direct debit guarantee applies.

You must have enough money in your account to meet the payments and avoid bank charges. You must also check your statements to make sure that the payments are being made.

We can set up a direct debit to pay rent, or rent and any arrears. The money can be taken from your account on any day you choose. Call us on 0208 607 7777 to set up a direct debit or to find out more about them.

Standing order

Standing order payments are similar to direct debits, except that we cannot change the amount paid if the rent changes. That is your responsibility, although we can help you with it.

Standing order payments must be made in advance and most banks will allow weekly, fortnightly or monthly payments. As with direct debits, please make sure you have enough money in your account before the payments are due to go out and check your statements to make sure that payments have been made successfully.

To set up a standing order, you need to send a standing order mandate form to your bank with the details of your payment. Call your Incomes Officer on 020 8607 7777 for a standing order form.

Telephone Payments

You can also make payments over the telephone using a debit or credit card. To make a payment over the phone please call the Office on 020 8607 7777.

Online Payments

If you would like to pay your rent online, please click on this link

Inquilab swipe card

You can pay your rent at any post office or PayPoint outlet using your Inquilab swipe card.

Just hand your Inquilab swipe card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order. The cashier will swipe the card through an electronic reader and enter the amount. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or PayPoint outlet. There are no bank charges, although some PayPoint outlets only accept cash payments.